Frequently Asked Questions (FAQs)
Where are you located?
We are located at 3400 Latrobe Dr., Charlotte, NC 28211.
How can I contact you?
You can reach us at +1 704-225-3155 or via email at [email protected].
What services do you provide?
We specialize in Nonemergency Medical Transportation (NEMT) services, ensuring safe and comfortable transportation for patients with diverse medical needs.
Are your drivers trained for medical situations?
Yes, our drivers undergo comprehensive training, including medical protocols and emergency response techniques, to handle medical situations effectively.
Do you comply with industry regulations?
Absolutely, we adhere to all industry standards and regional regulations, ensuring the highest level of service quality and safety.
How do you ensure patient safety during transportation?
We equip our vehicles with cameras for real-time monitoring, ensuring safety protocols are followed and patients are secure throughout the journey.
Can I provide feedback on your services?
Yes, we value your feedback and actively seek input from our clients to continually improve our services and enhance patient satisfaction.
What areas do you serve?
We service the greater Charlotte area, including all of Mecklenburg County, Union County, Iredell County, Rowan County, Stanly County, Catawba County, Lincoln County, Cleveland County, Anson County, and Cabarrus County.
Do you offer specialized equipment for patients with mobility issues?
Yes, we maintain specialized medical equipment to assist patients with mobility issues, ensuring a comfortable and safe journey.
How do I book a transportation service with you?
To book our services, call us at 704-225-3155, email [email protected], or send a request through the form on our Contact page. Our dedicated team is always ready to assist you throughout the booking process.
What forms of payment do you accept?
We accept ACH, Checks, Credit and Debit Cards, Apple Pay, Venmo, Zelle, and Cashapp payments.